At the beginning, the estate agent Aron seemed very professional and gave me the impression that he was the right person to sell my house. Unfortunately, after I signed the agreement, he completely revealed himself. He hid vital information regarding my buyer which made the whole selling process extremely frustrating and unnecessarily prolonged. If he had been honest from the start, none of the headaches and stress I experienced would have happened. In fact, another agency – Allday & Miller – had to step in. Thanks to their determination, active communication, and professionalism, my sale was finally completed. Without them, I don’t think it would have gone through. I don’t usually write bad reviews, but in this case I feel I must. Nobody should have to go through what I did. To make matters worse, when I made a complaint, Romans’ customer service offered such a poor compensation that in the end I accepted only because I wanted to close this chapter with them. Otherwise, I would have gone further because they didn’t deserve the large fee they received from my sale. I ended up living in boxes for months because of their mishandling. The only positive note I can add is about Rachel, who was kind and had excellent communication skills. My advice: look for another agency. Romans needs to improve enormously if they want to truly satisfy their clients.