Hi Rija, We are very happy to read that the team at Uxbridge have been able to provide you with such a positive experience! Its understandable being in a position as a first time buyer that there is a lot to take in during the purchase of a property but we are so pleased that Zaki was able to provide you as much guidance and assistance as possible throughout this process. I will ensure I pass your comments onto Zaki to make him aware of your gratitude. Thank you so much for taking the time to provide us with your feedback. Kind Regards Joe Gilliland Customer Care Manager