Without Zara from Romans, I literally would not be where I am today — in my first flat! From the viewing to receiving the keys yesterday, Zara ensured that all my questions were answered, that she was always easily accessible, and that I had the most pleasant, stress-free experience finding my first flat. So much so, in fact, that when I had missed the chance to make a deposit on the flat, she called me at the first opportunity to inform me that the flat was available on the market again. This demonstrates not only her incredible accountability, but also her genuine and personable personality, which enables her to connect with those she works with in a personalized way so as to better help them and provide them with a sense of reliability and ease in the process. These qualities in Zara were further accentuated in her regular calls, checking up and updating me on new developments and her overall friendliness in every interaction. Thank you, Zara (and Romans), for everything you’ve done for me!