I rented from Cameron for just under 5 years. While I was happy with my flat, I was consistently disappointed with the service provided by Cameron. From the start, things were poor. After signing the contract with Nicola Tadman (who ignored emails and messages afterwards), there was no opening meter reading or clear instruction for accessing the meter. It turned out the meter wasn’t accessible to me at all, only the on-site caretaker. I also repeatedly asked for clarity on hot water billing - ignored until nearly 18 months later, when the landlord attempted to back-bill me. Even when I raised queries on the check-in inventory, I received no response. For an agency charging an admin fee, this was an unacceptably sloppy handover. Repairs and maintenance were equally frustrating. My TV aerial didn’t work when I moved in and took over a month to resolve. Weeks to resolve a faulty shower, weeks to resolve a faulty toilet. When my washing machine broke (22/10/23), it was 4 weeks before I could wash clothes again. Cameron showed no urgency and I had to constantly chase. Electrical issues such as dangerous flickering lights were logged, but brushed off by their so-called “expert” Keith, who repeatedly turned up, glanced at the fault, and left. I raised the same issue again a year later - likely still unresolved for the current tenant. When damp and mould appeared, two inspections followed. One person said it would be sorted, then Keith turned up again, stroked the wall and told me it was “nothing to worry about.” This didn’t stop Cameron later trying to charge me for the damage on checkout - thankfully I had video evidence to prove otherwise. Beyond maintenance, communication was dreadful. At one point I received a call asking if they could take photos of the flat as it “might” be listed for sale. Weeks later I discovered it online - with no further contact from Cameron. We were actually looking to buy at the time and could have been interested in the property, but were so appalled by the lack of transparency that we didn’t consider it. When Cameron eventually served us with an eviction notice, we were happy to leave as we had purchased a home. But even then, they attempted to lock us into their chosen date, ignoring the fact I was on a rolling tenancy and legally only required to give one month’s notice. It took multiple emails and evidence before they finally admitted I was right – despite the fact I was renting from them, and all agreements and contracts they have been arranging. I am still planning on raising this with the regulator. At move-out, the landlord attempted to deduct £1,200 from the deposit for false claims. Cameron offered no support in challenging this, despite the fact I know they were aware of at least some of the claims (raised as maintenance or faults, or evidenced by the check-in report). Only because I had photos, check-in inventory and video evidence did I manage to reduce this to £120. Even then, it took until June to receive my deposit back (we had left in March) - only after I threatened further action. I notice a few weeks after leaving the property, and after their eviction for the property to be sold, it appeared for rent for £200p/m less than they were previously charging me. The bottom line: Cameron are slow, unhelpful. They lack urgency, professionalism, and often basic courtesy (I recall being spoken down to in their office by “Ketan” as if I worked for him). We ensured we did not buy through Cameron and I continue to advise anyone I know to avoid renting, buying, or selling with them. I would urge anyone to use other local agents instead, and firmly avoid dealing with Cameron. If you’re considering renting - please, go elsewhere. And if Cameron wish to claim any part of this review is false, I have emails, photographs and video evidence to prove otherwise, and will happily update this review with them.