Thank you for your feedback, Sanj. We are sorry to hear about the frustration and financial loss you have experienced during the property purchase process. At Cameron Estate Agents, we take all concerns seriously and strive to provide transparency and professionalism at every step of the buying process. We would like to address your concerns directly. After reviewing the file in detail, we cannot see any evidence that Aston McSharry misled you in any way and believe there may have been a misunderstanding regarding the tenant's status. The tenant in the property was a private tenant, placed there by another local letting agent. While we understood that the tenant would vacate the property upon expiration of their notice, the fact that they chose not to leave was unfortunately out of our control. As you were aware, the tenant stated that they would vacate once the notice period ended, but despite this, they refused to do so. The property owner, through their letting agent, followed the correct legal procedure to initiate the eviction process. However, we understand that you were unable to continue waiting for the process to be completed. This situation, unfortunately, caused considerable delays for you, the property owner, and ourselves, leading to significant financial losses on all sides. We recognise that this has been a frustrating experience for you, and we genuinely regret the inconvenience this caused. As a gesture of goodwill, we would be more than happy to discuss the matter further and explore any way we can assist you in the future. Although the actions of a tenant are beyond anyone’s control, Cameron are committed to improving and reviewing our internal processes. Thank you for your feedback, and once again, we apologise for the inconvenience this situation has caused. Please don’t hesitate to contact us directly if you would like to discuss this further. Clive Edwards Sales Director MNAEA