Anna, I am frankly astounded by your opinion which I find to be incredible after the lengths that we went to in order to assist you. It is shameful that you have chosen to launch such personal attacks on my team who are property professionals trying their very best to offer the best possible customer service. You have also chosen not to follow our formal complaints procedure which gives recourse to independent Property Ombudsman Adjudication. Instead you have elected to post false, unproven information online. It is also not true that Charlotte was rude to you, You were aggressive and unkind to Charlotte who was at all times trying to help you, so much so that I had to take over. My team dealt with you in a courteous and entirely professional manner. Cameron did everything possible to help you and to keep you informed as the sale progressed. I personally assisted you with bringing items from your car to your new apartment on the day of completion. I cannot think of a better example of ‘going the extra mile’! I am at a loss to understand how Cameron as the selling agents could have done anything more to help you. All developers have their own processes for snagging their properties, and this has to be something that you take up with the developer if you have any problems under their new homes guarantee, details of which have provided you with all contact information when they handed over the property to you on completion. You are entirely wrong to say we don’t care; we care passionately for our customers and clients, many of whom recommended others to use our services as evidenced by the hundreds of five star reviews received to date. Please note, a customer who left a negative review of a legal firm on the Trust Pilot website has been ordered to pay £25,000 in libel damages. Please see the following link:- https://www.bbc.co.uk/news/technology-55981600 Cameron welcome genuine reviews, both good and bad. However, reviewers are fully accountable for the content of their posts and should exercise caution to ensure that all reviews are based on fact and not fiction. Regards, Clive Edwards MNAEA Sales Director