Changing this review as whoever is managing these agents and property managers doesn’t seem to understand how to action urgent issues. Initially I’d given 5 stars thinking the letting agent had scored us a good place, but we were fooled. After moving in we lived without a functioning boiler for two weeks where in tenancy guidelines it says you cannot leave tenants with cold water without addressing the issue for more than 24 hours. We have hazardous open bits of furniture around the flat at the moment and it has taken again two weeks and relentless chasing to try to get a handyman out to fix these issues. Cameron don’t seem to understand how to respond to emails either, I have to exhaust my time and waste lunch times during work to call them and give them a push to action requests made by both us the tenants and the landlord of the property. It’s beyond ridiculous. Very very disappointed by the lack of work ethic here. Things like this should not require chasing to the extent we have. Edit: In response to Karolina - there were two more occasions during our tenancy where our boiler broke down in the space of 2 months. We informed Cameron of health conditions and how important hot water was for us in the winter. Your one man handyman team kept just doing a quick fix until actual boiler engineers came in during the third breakdown and suggested the whole boiler be replaced. Each time we raised a ticket or concern we would never get a response until we chased over the phone two days later. The handling was absolutely appalling - Cameron clearly favored their client, the landlady rather than the tenants who had all sorts of written communication with anti-social behavior from the landlady. She herself had asked us to disassemble the furniture and had furniture delivered to us with no notice in the middle of a work day. When we reached out to Cameron you were dismissive and not taking in all the email threads being forwarded. No action was appropriately taken by the estate agents or the landlady until we actively got the council involved! Even during checkout we were being charged for pre-existing issues the previous tenants had left. Before we created an appeal with TDS we requested for Cameron to arbitrate a conversation between us and the landlady and we were refused after weeks of chasing (surprise surprise). So we finally made the appeal with TDS which Cameron submitted on the last day before deadline before we could go in and provide our evidence. Not only that when we called to ask if our deposit appeal had been initiated one of your colleagues responded with “I haven’t just put your deposit in my bag and gone shopping with it”. The attitude was so so so unprofessional. It’s funny because the inventory report during check in and check out created by YOURSELVES contradicted the deductions the landlady wanted to make from our deposit and we received 95% of it back. After a while I realized every communication with these agents and the landlady had to be done in writing because everything being said and done was a contradiction. Thank god I did otherwise our almost 2K deposit would’ve been eaten whole and they truly would’ve gone shopping with it.