I'm pleased with the service and reactivity. Ellie is regularly in touch which is reassuring. Hopefully will manage to find a property together.PositiveResponsiveness, Professionalism

Both partners were professional and efficient, following my sale through to completion and unblocking any problems along the way. I would not hesitate to recommend their services.PositiveResponsiveness, Professionalism, Value

It seems from the seller perspective everything is great and the reviews are amazing. From the perspective of the buyer (us) we would've appreciated a little more effort or communication. Our process was very delayed due to problems in the sellers side however we were lucky enough to keep in touch directly with the seller. We were also given conflicting information when we first put in an offer suggesting the seller was ready to move out as soon as possible and this was not the case as they were not ready until 6 months down the line. We only found this out when we contacted the seller directly. For us it was not an issue but for someone else with timeline issues could ve been massive problem. We also struggled to get the house viewed in the beginning, we had to chase to get in a viewing and then an offer down. We are very happy in the end the house is ours ans perhaps as first time buyers we needed a wee bit more communication. After all, not all of us know what the whole process entails.

I really dont know how can this agency has 4.9 stars. We purchaised a property and it was the worse experience. Tbey first suggested us their solicitor, way more expensive than others, most of the time the Solicitor wouldnt reply to our emails. Then Sophie wasn't helpful at all. Everytime we called her at the Agency she was always busy and we got told she was going to call us cause she was in meetings, but everytime I went there she was just sitting at her computer doing nothing. She was only helping the seller side but she was never at our side. She would never reply to our email, but when the seller was upset and wanted to close the purchaise, she would rush everything to us. She has attitude and not suitable for her job. Then we also been told a bunch of lies about who lives over our flat, during the viewing the agent said a couple was upstairs and now we found out , after entering in our house, upstairs there is a father with 3 very noisy boys, who play loud music most of the times. We have been told they had a lovely relation with the seller but now we start to doubt that as well. We are not happy with the whole situation as the person who lives over us is very aggressive and rude. They shold be sued for all these lies. Wont use them anymore and neither suggest to people.

I am extremely disappointed. As it has happened for the second time with me now. Been promised a viewing and 1st time no one turned up. I let it pass as it can happen. Now again viewing at 15.20 time now 15.48 and agent still hasn't shown up yet. A courtesy call may have avoided the unpleasant experience. Office is closed not sure what to do. I expected better.