I really dont know how can this agency has 4.9 stars. We purchaised a property and it was the worse experience. Tbey first suggested us their solicitor, way more expensive than others, most of the time the Solicitor wouldnt reply to our emails. Then Sophie wasn't helpful at all. Everytime we called her at the Agency she was always busy and we got told she was going to call us cause she was in meetings, but everytime I went there she was just sitting at her computer doing nothing. She was only helping the seller side but she was never at our side. She would never reply to our email, but when the seller was upset and wanted to close the purchaise, she would rush everything to us. She has attitude and not suitable for her job. Then we also been told a bunch of lies about who lives over our flat, during the viewing the agent said a couple was upstairs and now we found out , after entering in our house, upstairs there is a father with 3 very noisy boys, who play loud music most of the times. We have been told they had a lovely relation with the seller but now we start to doubt that as well. We are not happy with the whole situation as the person who lives over us is very aggressive and rude. They shold be sued for all these lies. Wont use them anymore and neither suggest to people.