The worst estate agent to deal with, they strung us along with fake promises for 3 weeks and last minute tell us the landlord is pulling out!! We viewed this property 05/03/22 and the estate agent told us it had 12 viewings and if we want the flat we have to place an offer ASAP. We placed an offer and they confirmed the landlord is happy to proceed. Over the past 3 weeks we have been chasing it up, sending over 20 emails (many she did not respond to). After 2 weeks I raised concerns if this is still going ahead and she told us everything is fine and told me they will send a link where we can fill out the forms electronically and make an online payment for the holding deposit after much chasing for a further 1 week she finally responded with sorry we had a “server error”. She also promised to send photos of the flat 2 weeks prior to show that the property is furnished, again after pestering and many calls everyday for 2 weeks they finally sent the photos today. And After much persuasion she finally sent the paperwork as a WORD document (which could have been sent 3 weeks ago) Not only that, she calls at the end of the day yesterday 24/03/22 to inform me that the landlord is giving the flat to a “family member” instead after accepting and taking the holding down deposit!! (Sounds very fishy) I can’t believe we were strung along for 3 weeks instead of just being honest that the landlord wants to give the flat to another tenant from the start because of xyz Now we have less than 2 weeks to find somewhere to live. Be very aware, if something does not feel right or seems fishy do not blindly trust the estate agents, they protect the landlords, not tenants