We understand that losing out on a property to an alternative buyer is extremely frustrating and upsetting. As estate agents, it is our job to present all offers to our clients, and whist we can advise them, the ultimate choice is theirs. We do not encourage gazumping. We are legally bound to present all offers to the sellers. This includes whist the property is still available with checks being carried out (which is the case in this instance) and right up to the point of exchange of contracts. We do, as you know, inform all parties of the offers giving all involved a chance to improve their offer. That being said, we do appreciate how frustrating and stressful this can be, even when it is right at the beginning of the process before solicitors are instructed and the property is still marketed as available. We wish you all the best for your future plans.