Overall, a great experience. Easy to deal with, and the staff are all courteous and extremely helpful. (In the following, I might be stating the obvious, - if so, I'm sorry if you already 'get it'. - If not, please read on, I hope it helps any reader to think in a different way). ... I hear that a lot of people whinge about traditional Estate Agents as being expensive, especially if you try to justify things on a 'cost plus' basis. This is simply a confused way of looking at the scenario... -When we pay anyone a 'commission' we are paying a 'reward'. A reward has nothing to do with the 'costs' that a provider incurs as a result of supplying a service. In a commission, we are simply providing an arbitrary 'reward' figure that we think is their value, comensurate in our own minds to what the value is, that we are getting back. It's exactly the same when you buy (or sell) a house. It's a conversation about value, not costs. The value of something is what you think should be the reward. In my case, Ryder & Dutton did exactly what I wanted them to do, - to sell my house! They did it in 2 days. While the whole process took a further number of months to crystallise and be legally binding, they helped to expedite the details all the way through. They were worth every penny of the reward that I gave them, - you get what you pay for in life. - Jenny and the team were first class in every aspect, they guide you and provide the reassurance that progress is positive, especially if it takes a long time, on probably one of the most stressful times in life. To have an experienced hand to hold on your journey is, like I said, worth every penny! First class!