Dear Holly thanks for taking the time to write a review - I know the team has been working really hard to ensure that this issue is dealt with by the management company and I understand that contractors attended site once again on Friday and have advised that as the guttering repair cannot be reached by a ladder, they will need scaffolding. As such, the management company will need to obtain quotations and due to this would envisage the repairs will take place at the end of the month. I appreciate that the further delay is very frustrating but we will continue to monitor the situation and keep you advised. We always try and go the extra mile and I hope that we can resolve future issues to your satisfaction but please do not hesitate to speak to me if you feel our service could improve, Best wishes Natalie Boardman (Director)