Cooke and Curtis are a small, family-run business. They only have one person trained to do payment accounts - so when she is ill or on holiday, the payments system is delayed - as this week. It took a long time, and detailed series of emails, to get the exact specifics of all the variables as to when payments might come. Don’t expect or tolerate a simple answer. Their system is as it is, doesn’t work at weekends, is dependent on when tenants pay, and subject other variables of up to 5 days delays as to the usual earliest possible date. The computer system that deals with payments is also unable to separate costing to be charged elsewhere, from deductions to clients accounts - resulting in further complications. This is all as it is - they need to train at least one other employee to do the payment accounts - to have a comprehensive copy and paste document which covers the range of possibilities for when rents might arrive in a clients account, and ideally use a more complex system for accounts, which can cope with multiple clients concerning a single property. I’m sure they have some redeeming features, but on the few occasions I’ve spoken to them on the phone, I haven’t been impressed by their attitude. One guy was a bit supercilious, referring to a property as ‘nice’, in a patronising tone of voice. On another occasion, a lady seemed to live up to the ‘curt’ part of their name. When I’ve tried to feedback some criticism before, it was taken as a personal attack, and this probably fell on deaf ears. Sorry if this seems a bit negative, but they need to improve their business standards if they want glowing reviews, which I am quite capable of giving, if the service meets basic standards of doing the job efficiently, and without hassle or unnecessary attitude.