I do not have words left on how bad this company is. Since they took over the property I was renting I have had constant hassle. I have since left the cottage due to all the difficulties. Firstly they stood by the landlord's side who has put up the rent in December last year by 18%, when I already had electricity bills coming up to £500 a month and a feezing house, with doors and bath draft, completely unable to have a comfortable shower at any point. The bathroom was 6 degrees C and all my plees to sort out a bathroom heater were ignored, both of my children were always cold. Since I refused a higher rent and they would not negotiate down to 10% increase, they issued me with section 21. Now I cannot get my deposit back as they sent me estimates for the cottage redecoration (in thousands of pounds), pruning of trees, tidying the garden which I made a lot nicer than I found, removing the shed that is not even mine. I find this treatment appalling. Especially that when me neighbour left the cottage nextdoor, didn't get charged anything at all.. This is targeting a vulnarable single female parent. It's disgusting. On top of that the agent took photos of my son's antique collectable knife collection while doing an inspection and sent them to the police without my consent or checking if I had the right to keep them, for which I was unlawfully penalised. On top of that I was lied to as well about outstanding rent and deposit refunds. I wonder if there is a regulating authority to report this misconduct or perhaps this is normal practice!