Pushy, deceitful (watch out, they will try and rush you to make an offer and a survey), continued to advertise the property behind our back (the for sale sign was still outside the property when we were told it was marked as STC) and we are of the belief that they gazumped us. We dealt with Paul Boden, who would promise one thing on the phone and then use ambiguous and vague language in the email. He then did a complete U-turn on what he had promised us on behalf of the vendor. We complained via their internal complaint procedure and they got back to us to say that "they had a very difficult vendor and therefore it was not their fault". Avoid them. Don't waste your time and money dealing with them. This estate agent is literally living up to the bad reputation the profession has. Save your money and use another estate agent. Also the property was not marketed as Grade II listed (which it is), and the photos they used in the listing are from a few years ago (the property looked nothing like it did in the photos) but we tried to ignore it.