Pawel Maleszyk, we regret to hear that you had a negative experience with us, but as explained on the telephone, the delay in return of your deposit was down to our head office and a backlog with returns for the whole group not the telford office. I am more than happy to put you in touch with our head office to confirm this if you would like to send a message to telford@goodchilds-uk.com. Best wishes for the future in your new home.