Dear Danny, sorry to hear that you were unhappy with our service. Having reviewed the case I have found a few discrepancies in your review. Your deposit was handled in the 10 day guideline set out by Mydeposits. Despite a stifling work load, and alot of daily emails, this had no impact upon your deposit being dealt with within the required timelines. The fact is that property was returned to us in a different state of condition to how you rented it. Our staff made comparisons as you left the property against the initial photographic inventory. (Evidence was provided to you). The oven was left dirty, the shower with limescale around it, the lawn uncut, and the wooden worktops with damage. When we brought this to your attention and offered you the opportunity to correct the issue before making a claim against your deposit you negotiated and came to a compromise. A compromise which was fair taking into account the issues. Having protected you against a reposession, finding you a new home, and having recieved positive comments from you in the past about our service, i think its unfair to leave a one star review. Whilst you have every right to leave a review of your choice i do not think it reflects the service during your time renting with us. I one day hope you may have a buiness and then understand just how harmful comments like this can be. I refute the fact you think we are conmen as we have to follow very strict protocols with deposits set out by propertymark and the National Associaton of residential landlords. I also note that you did not follow our complaints proceedure, in fact i dont believe that you even requested a copy of it or made a written complaint. Its a shame that you were not happy with the service but ultimately we have a responsibility to pick up on issues when tenants leaves a property and rectify them for the landlords we work for in a fair manner. The whole team would like to take this opportunity to wish you hapiness in your new home.