AVOID AT ALL COSTS !!! They have ignored me for 7 months, I was just asking for a copy of the Tenancy Agreement, if I ask for it multiple times, through email, phone calls, personally at the office and through a written letter. And after 7 months they haven t made a simple copy of the tenancy and give it to us. The thing is I have lost lots of money on housing costs while staying at home on benefits. Plus this is a very bad breach of contract, not offering a copy of the agreement