Genuinely so disappointed. After seeing multiple great rentals by Belvoir online and living in another county , I chose to stop in at the office during my recent trip so that I could have a chat about my situation and about what I was looking for in a rental and then potentially discuss a purchase of a home too. Safe to say it didn't get that far. On arrival to the offices I walked in and not one single person stood up to greet me , and I had to call out like a total idiot into the office "is there anyone who can help me ?" I did not recieved a greeting just a "with what" from the lady at the nearest table. The conversation continued and frankly there was no customer service involved i was not invited to sit down or explain my situation just simply told go online and join rightmove (already done.) . Without moaning to much more if just like to say if you think this is how you greet clients and treat them when they come in to your office im positive alot of them will simply turn around and walk away as I did. You had so many great listing's and a potential client made her mind up in the first 5 minutes of an interaction with your unhelpful staff that she wouldn't be doing any business with your company. I do hope it improves because you had the best listing's by far and I'm beyond disappointed I never got to organise to view them. If you don't want to see your clients in person Donot have offices.