I had paid holding fee's etc on a property which we were led to believe was as good as ours as almost everything was signed. However, the landlord pulled the plug, giving it to someone else instead. We were told that we would be put on first reserve for anything we liked should something come available. However, when I did see a place and simply enquired about its availability - the listing was removed from the website and I heard nothing back, not even a simple email. May not have been to blame for the landlord's actions (I'm sure they'll allow him to rent through them again anyway), but the way the already terrible situation was handled was appalling and would not recommend going through these at all unless you want a tonne of unnecessary stress. Massive time-wasters and terrible customer service.NegativeResponsiveness, Quality, Professionalism