Landlords - AVOID AT ALL COSTS!! We opted to rent via property centre and found immediate contact / communication issues. Sadly the issues are from the top down, management to team members. We were given tenants without referrals who also (after the fact) we were told weren’t ideal, who then stopped paying us rent, along with destroying our immaculate new build home and sub letting to others during their time in the property. Now this wouldn’t be the worst thing as problems happen in life, and as we paid for Property centres rental guarantee (complete waste of time) which didn’t pay us, leaving us to get a credit card to cover missed payments. Again, accidents and problems occur, which you would then hope a fully managed service (that we paid for), would MANAGE the issue. Again, this did not happen, we were chasing every other day to find out the issues and what we could do, but they seemed more concerned with not upsetting the tenants rather than helping their client I.e us! Furthermore it took us to talk directly with the tenants causing the issues and tell them of our struggles financially for the tenants to agree to leave! We understand problems occur, but it’s how it’s managed that makes the difference between good or bad service. At every single turn it has been poor from property centre, from their recommendation of tenants, to the management of the issues which occurred, through to simple communications! At every turn we have had to chase, we’ve been ignored and constantly trying to get answers when for instance we sought fixing the house back to pre incident conditions, it’s taken 2 weeks for any financial calculations regarding deposits and to finalise everything properly. Once again our 3 phone calls today have all been ignored until my partner rang on a different number and it was answered immediately. We then raised our concerns to the managing director who had the Gaul to say it was nothing to do with them, remove any accountability and merely blame us. Instead of seeking resolution or taking any responsibility. This is a continued issue from property centre and if managing directors act like this no wonder their staff also do. Since changing estate agents we’ve not ONCE had to chase or wait for communication to occur. We listened to property centres advice regarding selling our property, which has again led to us being in a financially worse position AGAIN, along with the tenants who refused to pay, and then fabricated their own version of events to remove any accountability their end. Whilst all this stress was ongoing, financial problems mounting for us and serious concerns, the 30% payment we finally received from the tenants before leaving, the property centre made sure to take their FULL management fee before giving us the remainder. Instead of speaking to us, being fair, understanding, or trying to calculate a fair way to do things which helped us out (their client) they made sure to take their full payment whilst still not paying us the rental guarantee insurance for the first month of missed payments. This was absolutely disgusting behaviour and accurately shows how Property centre operate and true reflection of their priorities! Very very poor service at every turn, communicate with a landlord if they face financial challenges, and manage the problems that occur if you claim to offer a “managed service” with “rental guarantee insurance” You can never prevent bad situations or problems occuring, but we relied upon yourselves to help us sort it and at EVERY SINGLE TURN you failed us! The only reason we sought clarification or reassurance wasn’t to be a pain guys, it’s because you continued to let us down and further lead us into debt and longer periods of stress than needed. Simple communication and understanding is all it took to improve the bad situation we found ourselves in! Be better!! I’d avoid these at all costs!