Tenants!!!!! Do not trust that this agency will protect you or will have your best interest as their priority (even low one). As they informed me they are “landlord’s agents” despite its us tenants who pays their bills. They did not repair reported damage for over six months. At moving out agents charged us over three quarters of the bond without signed moving-out inventory (that included replacing carpet in small bedroom for over 200 pounds). They did not allow us to fix whatever they thought was to be fixed even though we moved out a week before new tenants moved in. They just informed us how much they going to charge us. So before you’ll go ahead with Martin and co in Tamworth, please check other agencies. I’ll never ever rent from them. ——————————————— I have only two questions to an answer given 7 months ago to low rating. Do you have signed moving out inventory for this case (that you apparently reviewed)? Because I, as a tenant that was leaving the property, haven’t seen it. And also you’ve promised you’ll submit a quote to me before you’ll rectify any damages (and honestly not fully trimmed hedge should not be deemed as damage, stating this is just pure manipulation). Did you do that? Because again I haven’t seen it. You’ve employed a third party company for this service from a different town. Perhaps someone from the family or close friends. And you’ve let them to charge me 230 GBP for replacing carpet (that was marked stained in moving in inventory) in one of the bedrooms (not a ball room). Or maybe on entire floor or other houses as well (perhaps family or close friends). I don’t know, I was not informed about the price per square meter, how many meters are needed, none of the details related to the activity. Furthermore I’ve paid part of the costs for clearing the loft which was not even a part of inventory (but as a gesture of good will I’ve accepted that cost). In return I got arrogant treatment (that still persist looking at your reply), no chances to correct what was to correct and yes, you’ve been granted full amount that you’ve request, but only because I was late with my evidences (and that was solely my mistake and I paid for that), not because arbiter decided you were right. So maybe YOU should be looking if YOUR statement is factually correct. So again I’ll not be recommending your ‘services’ to potential tenants, even more I’ll be strongly advising them to NOT to use you as letting agency. I have also talked to the landlord who owns a few houses and had experiences with your organization, that made him reluctant to get further business relationship with Martin&Co in Tamworth again.

Very unprofessional! We arranged for a market appraisal at our property and they didn't turn up. Do not use, what a waste of time!

Very unprofessional! We arranged for a market appraisal at our property and they didn't turn up. Do not use, what a waste of time!