I probably had the best checkout experience of yet. I had to move out in a hurry and was not able to clean certain places but GEE MOSSOM found me a cheap cleaning service and she handeled everything herself. She was always responsive and concise. Definitely recommended.PositiveResponsiveness, Quality, Professionalism

Professional, helpful and efficient would be how I would describe our experience with Richard James Estate Agents and especially Georgina Mepham. Having spoken with other estate agents Georgina was far and above the most helpful and efficient. Thank you very much Georgina for all your help.PositiveProfessionalism

Having just set off to find our new rented property, we did not expect to be as successful as quickly as we have been. This is largely thanks to Georgina Mepham, who showed us properties we had not requested to look at, and secured us the one we wanted. Thank you very much, Georgina.PositiveResponsiveness

The last tenants moved out of our house recently leaving it in a bit of a mess. Tayler Trueman from Richard James performed the move out inspection. We were concerned with the amount of work required to get the property back into a condition where it could be let again, but we didn't need to worry as Tayler was great at liaising with the ex tenants and myself, and, arranging for the house to be returned into its former condition. This was a great professional and responsive service from Tayler and Richard James.PositiveResponsiveness, Quality, Professionalism, Value

First Sophie set me on my way for finding my new rental - I was impressed. Then Frankie Stoker helped sort out a major hiccup and panic. She was professional and personable and made the process submit to the norm. I cannot thank her enough. Richard James chooses its staff wellPositiveResponsiveness, Quality, Professionalism

I have spoken to many estate agents over the last month from different areas and Janie Barber at Richard James Estate Agents is by far the most pleasant and informative person I have spoken to. Her cheerful manner and knowledge of the area and the efficiency of which she connected me with other colleagues in different parts of Swindon was painless and greatly appreciated.PositiveResponsiveness, Professionalism

Excellent service from Richard James Estate Agents, in particular Charlotte Edwards. She has been a great help with getting the contract done. While we were a demanding customer, she remained calm and polite and created solutions instead of problems.PositiveResponsiveness, Professionalism

I received a phone call yesterday from Delrae Yon in the finance department regarding a difficult issue at one of our rental properties. As usual she was extremely professional in her approach, listened to my requirements and confirmed that she had taken the agreed action within the hour. We have engaged Richard James as our agents for over ten years now and, during that period have never had cause to feel we taken for granted or undervalued. We would highly recommend this company to any existing or prospective landlord.PositiveResponsiveness, Quality, Professionalism, Value

Mandy Sweeney has been my tenancy manager for my rental property for over 11 years. She is professional, calm under pressure and reliable. It was a comfort to me knowing Mandy has always been available (over 11 years) and my go-to person in helping me in all aspects of my rental, especially as I was overseas. Mandy has also recently been extremely helpful and professional in helping me sell the property to the existing tenants. I would highly recommend Mandy as a point of contact within Richard James.PositiveResponsiveness, Professionalism

I've been looking at a move to Swindon for a little while, having researched the areas and amenities carefully. I began to contact local agents to give my details and likes/dislikes - from the first day of contact Richard James were so helpful and friendly with a selection of properties that were totally up my street. (forgive the pun) I decided at that point, that if i could, I would like to work with this agent far above the rest. As things progressed they always kept me up to date on availability and arranging viewings, readily available for a call with any questions I had. Finally I found the perfect home and Jessica West was a great liaison point - I can picture her smiling as we talked on the phone. I felt welcome and valued, now the contracts are all signed and the move in date is pencilled in I feel confident I can speak to them as and when I may need!PositiveResponsiveness, Quality, Professionalism