We would like to thank Jess (Lettings Co-Ordinator at Richard James) for her help during our today's application, for our dream property. Jess made sure the process went smooth, she explained and listened carefully, making sure our application truly reflects who we really are. Jess has been very thorough, patient, understanding, making sure we were feeling comfortable and secure throughout the whole process. We really appreciate her support, especially the fact that she stayed longer in the office to help us in completing the application. Jess definitely went over and beyond today with her approach, thinking not about her time, nor long working hours. Jess definitely represents all qualities of a good coordinator, who adds value and make a change! Thank you, Jess.PositiveResponsiveness, Quality, Professionalism

Rheanna Dowd as been a great help when we moved into our rental. She kept in regular contact with us, and was always very professional. She is a delight to work with, and always gave us feedback without always asking for it. Very happy she is the Property Manager for our property.PositiveResponsiveness, Professionalism

Richard James has been helping me to find tenants and manage the lettings for very many years. I have been very happy with the tenants and the management team lead by Rebecca Bartlet.It is easy to Speke to the member of the team and always happy to help Currently Becky Gee is looking after me and she has been very good in keeping me informed and keeping both me and the tenant happy and quickly resolve any maintenance issues that arise I strongly recommend Richard JamesPositiveResponsiveness, Quality, Professionalism, Value

Me and my partner rented a place through richard james Estate agents recently. Our experience so far has been great, the estate agents are polite and professional and have resolved all of our issues efficiently. Sharnni Wilson is currently our property manager and she has been brilliant, really responsive and easy to reach. This is unfortunately something that is lacking in a lot of estate agencies, so we feel very fortunate to be renting through this company. I would highly recommend both the agency and Sharnni as a property manager.PositiveResponsiveness, Professionalism

Georgina Mepham was very professional and did an incredible job handle the viewings for my property, I'm very happy to leave the rental management of my property with Richard James estate agents, [Update] Further to my previous review I would like say how fantastic Gracie Dobie and Gemma Cowley have been in taking over the management of my property during such a difficult period. As an overseas landlord it is extremely important for me to know that my property is being managed and taken care for by a thoroughly professional team which is certainly what the Lettings team at Richard James are.PositiveResponsiveness, Quality, Professionalism, Value

The after-sale service is very good. We encountered some issues after moved in the house, the response and advice were quick and professional. Even for the maintenance, the arrangement was quick and the situation was being settled very soon. Also, the staffs are very kind and helpful! In particular, would like to give thanks to Becky Gee that she is so lovely and eager to offer help in facilitating communications between the landlord and us, and resolving our problems. Thank you so much!PositiveResponsiveness, Professionalism

Richard James helped us to find our first house. Their agents have been very friendly and available to show us the property more than once without any objections and always allowing us all the time we needed for the viewing. They were also very flexible in rescheduling appointments. My biggest thank you, though, goes to Julia Borrow, who assisted us during the whole purchase procedure. Julia has been very friendly, understanding and open to explain each and every step of the process. Being first time buyers we had no clue of what we were doing but Julia hold our hand all the way. Richard James has earned our trust and we will definitely recommend this agency to family and friends!PositiveQuality, Professionalism