We have just completed a tenancy with Richard James and have asked for a manager to call me to discuss issues but have not received a phone call in the last 2 weeks. Problems were not fixed, we didn’t have a garden fence for 2 months. Communication was poor. We ended out tenancy early as we had moved out and they had a new tenant but Richard James still made us pay until the new tenant moved in, even when we handed the keys back 2 weeks prior. This was not discussed, so our refund of extra rent was 1/2 what we expected as we were paying for a property we didn’t even have the keys for. We had a professional cleaner in to do our end of tenancy clean and the staff member who hosted the check out report was extremely rude about the cleaners and charged us for further cleaner. The cleaner list for check out sent after we had paid for an end of tenancy clean externally and handed our keys back. Apparently this is ‘guidelines’ but they still referred it to when deducting money from our deposit. We were good tenants, always paid rent on time, fixed any minor repairs ourselves and accommodated their request to move out earlier as they found a new tenants, but felt money is too important to them and it’s Richard James’ way or the highway.