Rented a flat in Swindon for 2.5 years, upon leaving the property Richard James tried to take over half our deposit because 'it wasn't clean enough'. We paid for a professional end of tenancy clean before departing and funnily enough, the cleaner warned me that Richard James try to rinse tenants of their deposit by claiming that it is not clean enough! We took our deposit to the TDS, and got back 60% of our deposit that way! Be careful with this estate agent when renting and be aware that they will probably try and take all your deposit off you when you leave...