AVOID AT ALL COSTS I rented from Richard James at the end of last year, I moved into the property with zero information about the place nor any manuals. I was on a pay as you go meter, which I wasn't informed of, and was left to update it to a smart meter myself. The doors in the property wouldn't close, I believe it took nearly 2 months to fix that issue. I handed in my notice in April to move out in July, I didn't hear back from Callum for around 10 weeks. I have now moved out and worked through the deposit refund process. I paid a deposit of £950 for a 1 bed flat, to which I have received deductions of £305, even though all parties have admitted the flat is in great condition. I was told the landlord had reviewed the move out documents and proposed a deduction of £175, I reluctantly accepted. The deposit portal then moved into the refund stage as all deductions were agreed, the landlord then decided to re-look at the check out report and asked for another £130 to be deducted. Depository, who operate the checkout portal have admitted it's incredibly rare for this to happen, and they're in turn surprised. I accepted the initial deduction (£175) on the assumptions all liabilities had been raised. God knows if more liabilities will come. In good faith I offered to do the decorating to save the £130, however they came back to me too late for this to be feasible. I have been handled by Sue, who advised throughout multiple quotes for works done would be sent to me, they never had, she advised certain costings for things like bin removals were sectioned out in the quotes, since speaking to the cleaner, they don't section out their quotes, so Sue has lied to me. I have now tried to negotiate the costings and Sue is advising there is no negotiations to be had. Bullying, redecorating on my deposit, horrendous company.