This is Richard James main office. My experience after having a flat rented with them is that they are very professional and very expensive. But I am disappointed after seeing how protected the landlord is by the agency and how hopeless the tenant remains. I received seversl documents to sign saying that I'll have to pay if I just screw up a bit. I am ok with that, it's how it works. But from the beginning, they insisted me on paying NON RETURNABLE 300£, cause they had to take the property out the market while we were dealing with papers. The fact is that I had to agree with everything I was offered later, otherwise I would lose the money. And after one week dealing with them, before signing the contract, I still could see the property at rightmove.co.uk for rent. Also I told them that my wife would come to the property 4 days after me and they said that I had to pay 60£ extra. Another thing is that as a foreigner, I don't now for example bin collection stuff or where is the gas counter or what is my parking place if I have one. I asked those things and was told I should receive an email with this information and I didn't receive anything. I think I've been deceived from the beginning, cause I didn't have any chance to change my mind (or I would loose 300£). Also I had to go to the agency four times even after I told them that I had to be at work. Not even once they would let me another choice like ping to a different office or meeting their staff in a different place. My advice: look for a decent agency or for a non agency property.