Hi Michelle. Thanks for the feedback. We are glad you had a good experience with our team but obviously need to address the sales progression element as whilst some of our cases are with a support team outside RJ, we would still expect you to get the same level of service as our staff provide. Would you be able to email us on some feedback around the sales progression? As this is something we are keen to work on and improve. If you do have chance, please email samshenton@incentivised.com