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Richard James

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Richard James

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1.00 /5

Still in the process of purchasing. Updates or should I say lack of are horrendous. The agent dealing is on annual leave and no one knows what's going on. I can appreciate its not Richard James who are entirely at fault but get some customer service or keep in the loop with developers to give accurate updates the house was meant to be finished last October and your inaccurate updates are disgraceful. The emails from the agent aren't reassuring and are insensitive, I don't want to hear about there house problems it's irrelevant.

review by Carla W

Reply from agent

We are so sorry to hear you are unhappy with the customer service you have received. With any new build properties, we are unfortunately at the mercy of the builders regarding completion dates and can only pass on the information we are provided by them. After speaking to Danielle & Jayne, who I believe has been updating you weekly with updates from the developer that we are doing everything we possibly can to get as much accurate information, as we can to get this finalised for all buyers for the site. I would kindly advise that you contact the developers directly to express your concerns further. I would be happy to provide their email addresses, my email is nicolesmith@incentivised.com