I received a phone call yesterday from Delrae Yon in the finance department regarding a difficult issue at one of our rental properties. As usual she was extremely professional in her approach, listened to my requirements and confirmed that she had taken the agreed action within the hour. We have engaged Richard James as our agents for over ten years now and, during that period have never had cause to feel we taken for granted or undervalued. We would highly recommend this company to any existing or prospective landlord.PositiveResponsiveness, Quality, Professionalism, Value