We have been tenants for a month now and so far, so good. Thanks to Charlotte Edwards, Tenancy Manager, the handover was straightforward and there was sufficient information in the tenancy pack to for us to get up and running. I had to hunt around online to get full details of the heating controls and refuse collection that was pretty easy. A couple of problems we had with a kitchen appliance and plumbing have been dealt with quickly and efficiently using the online tool for problem reporting. Overall, a good experience thus far.PositiveResponsiveness, Professionalism