Would give less stars if I could. The before sales process for Richard James was great but after we handed in our notice it felt like it became a mission of money. We had them trying to conduct viewings without giving us prior notice even when we told them we worked from home, this happened on more then one occasion and then I was ignored when I asked for further information on why the tried to do it again If you get a place from them, please also take lots of photos as we had them claiming there was missing bits when they hadn’t actually examined the property fully and took photos (the later went back and found the manuals). When we challenged this, we were ignored again, to the point we had to contact the landlords. We have now been told today on the day there meant to return the deposit they will now be deducted money for touch up on the walls but couldn’t tell us where they were referring to it as an issue as the check in report advised there was already some? Yes we touched up some areas but was only a couple of areas for the scrapes we had already made them aware of during inspection. It’s lucky we don’t need the money but they don’t seem to care when we speak to them about the amount of stress this has caused us. They then called my partner, and advised there would be money deducted and when said said he’ll talk to me the women said ‘good luck’. Professional. If you’re not fussed about money I would look for more smaller firms, as they probably will care more about treating you right then money. Very disappointed and feel like we dodged a bullet moving out and I can comfortably say when we buy a house, we won’t go through them.