We were concerned to read your review, and have carefully looked into the matter. When you moved into the property a detailed Inventory & Schedule of Condition was provided which included numerous photographs of the cleanliness and condition of the property. Further photographs were then taken as part of your move out inspection. Unfortunately these photographs do show that the property was not left in the same condition as when you moved in (if you would like us to forward these images once again, please do contact us at the office and we will be happy to do so). I understand that because you had moved away from the area you were unable to return to clean the property yourself, and that you asked us to provide a quote to do so, and that you agreed this quote before the clean was undertaken. I was very sorry to hear that you felt the property was cleaner when you moved out than when you moved in, but would once again confirm that we do have photographic evidence which shows this not to be the case.

We were saddened, and genuinely upset to read your review. I am pleased that we have now been able to chat through the issues with you, and hope that our conversations have helped you appreciate that your interests are absolutely paramount to us. We pride ourselves in forging great relationships with our landlords, and do hope that going forward you will join our band of happy landlords.