Having reviewed all your correspondence and fully answering your complaint back in December 2023 I am satisfied that every effort was made by all parties to try and resolve the issue as quickly as possible and that reasonable efforts were made to keep you updated. I am also satisfied that appropriate and qualified contractors were instructed. Whilst we would always like for any issues to be fixed immediately, unfortunately due to the availability of contractors this is not always possible and unfortunately this particular situation was not helped by the fact that on the original visit the engineer as not able to fully resolve the issue and that a specific part would need to be ordered. We do appreciate that this was far from an ideal scenario and caused disruption however we are not in agreement that either Belvoir or the landlord added to, or, caused delays through any action or inaction. Our services are continually under review and we aim to minimise disruption to tenants when maintenance issues arise. We will continue to review processes internally and look to make improvements wherever possible. Warmest regards Kerry Smith