From the first time I met Poppy I felt a warm connection. Little did I know that she was a classmate's of my eldest daughter and had family in the same Italian village as us. That's how good she made me feel from the start. Very warm and friendly, always smiling. This was not an easy purchase and that was all down to my circumstances. Poppy worked so hard to smooth things over and get the deal done. I think it was her personality that won over the concerns of my seller and as I said the issues with the sale were all at my door and not Belvoir's. She communicated with me on a regular basis and was always there for a chat. Today she rang me and sang down the phone to say we had completed. I must of been a nightmare for her, but she was so sweet and professional. I picked up the keys and she gave me a beautiful basket of flowers. She gave me a much needed hug as this was an emotional purchase. She didn't stop there by offering herself for a chat as she could see how I was. If you're looking for a firm to use, I can't see past Poppy and her colleagues. They were so nice and patient with me. I start a new exciting and scary journey today and Poppy has helped me on my way. Thank you x