Thank you for your feedback. We are sorry to hear that you were disappointed with the outcome of your application with our Morriston lettings team. Whilst we are unable to discuss the specifics of any individual's application in a public forum, we would like to clarify that all tenancy applications are subject to an independent referencing process carried out by a specialist third-party provider. This process is in place to protect both our landlords and prospective tenants and forms an important part of the decision-making process. As with all applications, decisions can only be made once all required information and documentation has been received and fully assessed. Unfortunately, timelines can sometimes be affected by delays in obtaining the necessary information from the various parties involved. We appreciate that this can be frustrating when applicants are keen to secure a property, and we always endeavour to keep all parties informed throughout the process. We are pleased to hear your positive comments regarding Jessica, who consistently works hard to assist applicants and provide the highest level of customer service. We wish you all the best in your future property search. Kind regards, Laurence Morriston Lettings Manager