Thank you for taking the time to provide your personal thoughts of our services here at Dawsons, however we are concerned this review does not reflect the standards of service or safety we uphold at Dawsons Lettings or of the relationship we built with you during your time in tenancy. All properties are required to meet strict safety and compliance checks, and any maintenance or safety issues reported to us are always logged and addressed through approved contractors. Our records show that maintenance concerns raised during tenancies are responded to and followed up appropriately, and we take matters such as electrical issues, hot water supply and water ingress extremely seriously. In relation to the matters raised we would like to clarify: 'live wires' noted were HDMI and Scart leads where a previous tenant had their TV on the wall, we believe you requested to fill the hole yourselves and your landlord agreed. In relation to the leak from ceiling - this was a block management issue which took time to investigate out of our control. The issue was resolved following your vacation. The property was professionally cleaned prior to your move in, upon your complaint the cleaner re attended promptly. The property was let as seen on viewing by yourselves. The limited hot water issue was dealt with within 11 days of being reported with ongoing repair work during this time. We would welcome the opportunity to discuss the specific issues you have mentioned in detail directly with you should you wish, please contact us directly at sa1rent@dawsonsproperty.co.uk. Kind regards, The Dawsons Marina Lettings Team

Hi Zoe We are sorry to see your feedback, but we are unable to find any record of having worked with you or assisted you through our Marina office. We take all reviews seriously and would like the opportunity to look into your comments in more detail. Could you please email us at info@dawsonsproperty.co.uk with your full name and details of your experience so we can investigate further? At Dawsons, we pride ourselves on providing a professional and supportive service, and your review does not appear to reflect the experience of our genuine clients. Kind regards, Naomi Head of Marketing

Good Morning Erisa, We have had some significant trouble with our phone lines recently and I can only apologise if you have been caught up in this, I understand that my colleague Alex attempted to return your call and has responded to your emails Saturday. Hopefully he has been able to assist you with your enquiry as a result. We do work hard to deliver a strong customer service and experience, I hope that Alex has been able to rectify this for you. Kind regards Laura and the Marina Lettings team

Good afternoon Thank you for taking the time to post a review. However, we are unable to locate a record of providing a service to you, or contact from you and we note you have posted the same review for all of our branches across Swansea and Llanelli. Please would you kindly provide some further information and feedback by emailing cat.sollis@dawsonsproperty.co.uk? We take immense pride as a reputable, respected, and trusted agency with a longstanding history and affiliation with Swansea and our communities. We are passionate about helping and supporting our clients further validated by the outstanding testimonials we receive, and we take on board all feedback and any suggestions you may have to allow us to continuously improve our customer service. I sincerely look forward to hearing from you. Kind Regards Cat Sollis Senior Digital Operations Manager

Hi Sarah It’s such a shame to hear of your vacation experience. As we pride ourselves on our customer service we would be grateful if you could speak with us directly via messenger or email to Naomi.webborn@dawsonsproperty.co.uk so we can look into your experience further and provide you with clarity on your issues above. Thank you and look forward to hearing from you. Naomi Marketing dept.

Hello Gwenno Sorry to hear you feel you didn’t have a good experience with us. It would be great if we had the chance to discuss your experience directly with you so we can ensure that such issues would not arise again. We take complaints and poor c…See more

Hi Claire We are sorry to hear of your frustrations at the property, and aware both our maintenance team along with the properties managing office at morriston are dealing with your issues ongoing and are in close contact with you in relation to these …See more

Sorry you feel you did not receive a good service with Dawsons. Whilst we always strive to offer the best service possible, we do appreciate sometimes circumstances of a transaction do not work in everyone’s favour. We would like to fully understand t…See more