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Belvoir - Swale

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Avoid at all costs!! Belvoir rented a dangerous property to my brother in law!! The house had damp, water was coming through the windows, a boiler in a cupboard in a bedroom had no floor so a small child could fall through, no smoke alarm, no carbon monoxide alarm,no fire blanket or extinguishers and a boiler that didn't work which left the house freezing cold which wasn't appropriate as children lived at the property too!! This is naming just a few things!! My brother in law was repeatedly ignored, spoken down to and spoken to abruptly when he needed assistance from Belvoir. He was given a telephone number to contact in an emergency for problems with the house only to find out that the person at the end of the line was on holiday when he rung and was told "what do you expect me to do?!" , "I'm on holiday"!! It took three days for anything to get sorted!! I spoke to the next door neighbour who told me that both the landlord and Belvoir are absolutely usless!! He said that he expected my brother in law to do a runner like the previous tenants who got sick of being ignored with their problems so stopped paying rent!! My brother in law paid for a professional company to clean the property (even through it was leased to him in a disgusting state). He also left the property early as he couldn't stand living their much longer and was told they couldn't do an inspection as the contract wasn't up even though it was convenient for them to turn up unanounced and demand entry to the property for random inspections!! They are now demanding more money from him even through things weren't in place when he moved in and was spoke down to by the manager who told him they would take money from his deposit!! I have never meet such a money grabbing poorly run company in my life. My family rent out properties and could teach this company a thing or two how to look after clients and could educate them in matters of law which they seem to not care about!! I would give them zero stars if I could!!

Reply from agent

Dear Mr Hare. My name is Peter Huane and I am the Director of Belvoir. I have read your review several times to try to work out which property you are describing but have been unable to do so. You mention your Brother-in-Law, perhaps he could call us on 01795 662121 and ask for myself to discuss the situation. With regards to periodic visits, these are never unannounced, but booked usually a couple of weeks in advance. We don't manage any properties without smoke alarms which are a statutory requirement. Carbon Monoxide alarms are only required in properties with solid fuel appliances. Fire extinguishers and fire blankets are not requirements. No-one calling us whether in working hours or out of hours has ever been told that we "are on holiday what do you expect". Even on holiday, I take calls and messages & liaise with our staff to resolve issues. I look forward to your Brother-in-Law contacting me directly, however I won't be responding any further on this matter on this forum. Regards, Peter Huane, Director

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22 Broadway, Swale, ME12 1AF, UK

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