Wouldn't allow us to do check out at the end of tenancy even though it's advisable to. Keys have been handed back and we asked to be present for the check out stage so if anything was wong we could put it right. So no money came out of our deposit Marni said no to this and she don't have to tell us when it's been done. Now every website I've been on says as a tenant you should attend. Not recommend tp0 use this company if you want things done correctly.