Dear Dee, We were surprised and disappointed to read this review because we pride ourselves on our good customer service levels and try very hard to do the best job we possibly can for our clients. We have robust processes that we follow each and every time and these processes were also followed in your case. While it is most disappointing, buyers do sometimes pull out of a sale. If you would like to discuss this further with us, please contact the office. Kind regards Marnie Stockdale