They gave me a flat full of bed bugs and changed the bed weeks later. Meanwhile I had to stay in this flat. The communication was very bad. They said the flat was professionally cleaned but there were trash in the flat and the flat was full of dust and spider web. Even I had right to leave the flat they didn't let me. (I had my contract read by a professional.) They also try to deduct from my deposit because I didn't professionally cleaned the flat :) Of course I didn't after all this. Very unprofessional company. I don't even think the landlord aware of any of this conversations. Response to your response: Since I moved in to the flat 10 days after receiving the flat, I reported the bed bugs to you at that time. This is within your knowledge. If you had bothered to come the flat and check after I had informed you of my complaints, you would have seen that after 10 days I had no belongings at home (ie I had not moved in yet). Please check your emails, you sent the inventory check report to me when I complained about the flat, not when I moved in to flat. Please do not give false information. And there was a funny item that I couldn't forget in the inventory check that you sent days later and expected me to sign. “Mattresses are inspected where possible, therefore it is advisable that beds are not fully made at the time of the inspection, mattresses under fully made and dressed beds cannot be fully inspected. Mattresses which are of a large and heavy disposition will not be lifted in most occasions therefore both sides cannot be fully inspected. Bed frames and bed slats are not always accessible in the event of a large heavy mattress sitting on top and will therefore only be inspected where possible.” Also, after begging you on the phone, you paid the rent for 1 week of the flat I couldn't live in in 3 weeks. Such a joke.