Be wary as they may cancel 2 hours before an appointment! Had valuation booked in, took day off work but they rang to cancel 2 hours before despite sending confirmation out that morning it was going ahead. They stated they had another valuation come in that was being paid for so they were cancelling mine to do that. Absolutely disgusting. Shouldn’t offer a valuation service and confirm a time if you are just going to cancel. Weather it’s a free valuation or not shouldn’t make a difference. If it’s a service you offer you should stick to it. They wouldn’t be flexible either and fit me in later the same day. Lost a potential customer as your not getting another chance.