Thank you for taking the time to leave a review. Your request for the appointment was made online and you’ll have received an email advising someone would contact you to confirm the appointment as the booking system is merely there for you to request a service. As no appointing had actually been confirmed with you, this explains why no-one attended. We did want to resolve matters and offer an alternative appointment and if you ever wish to take us up on this in the future, please contact one of the team.