I enquired about their Ts & Cs. They refused to let me have them in writing - saying they would "discuss them over the phone" and provide them when they have found a tenant. I said I might find their Ts & Cs unacceptable at the point the tenant has signed...! I pressed P.H. for them. They got quite unpleasant. In the end I said ok, please go ahead and find me a tenant. They refused! Conclusion: P.H. don't like legally savvy landlords and they don't want to reveal their Ts & Cs upfront. Why could this be...? Because their Ts & Cs are unreasonable and their costs are very expensive - so you might not engage their services...? I'm not even sure if this is legal practice...? At best this is very underhand...? Contact me and I will send a copy of the emails.