Had a truly awful, 8 month long nightmare waiting for the cash buyer (and his solicitor) to complete the purchase of our property, and will never understand how this could happen. However, I can't thank Michael Ford enough. Once he became aware of the problem during the last month of the long delayed process, he was excellent in his efficiency.. His replies to our emails and phone calls were very fast and his attitude was always understanding and supportive. He really did go the extra mile for us.