Money orientated and regimental letting agency with belittling attitude: - hefty moving in fee - repeated fees for every contract extension (only effort involved is changing a date on the previous paperwork) - after initial first year, every extension needs to be for another 12 months with no earlier exit possible without paying full 12 months rent - compulsory for tenant to take out and pay for additional 'tenants liability insurance' policy - moving out fee - final inspection visit done by external company whose fees need to be paid by tenant

We have had a really bad experience when it came to ending our tenancy in respect of getting the deposit back. It seemed that some charges were fabricated and others were unfair. When challenged we got a reduction but only as either gestures of goodwill or being, 'let off'. I simply wanted an honest and open breakdown of costs with invoices which we never got.The staff were either rude, slippery or even intimidating. Avoid! In response to the agents comments. To be specific: Why was the flat filthy and with junk that previous tenants left behind? Why on departure were we initially charged for throwing away said junk? Why did they expect us to pay for a Professional Clean when we left it better than found? ( the clean went beyond what the exit check specified and let's be clear it was talking about polishing taps!) Why did Max say we had broken FIVE toilet seats? Why did Max get me to send in quotes for carpet cleaning? I ASKED FOR INVOICES detailing any repairs showing proportionality despite having asked - If the agent sent them to me I'd like them to provide proof. The reductions we got were either being 'let off' or as 'gestures of good will'. I settled with them because it wasn't a great amount of money and it wasn't worth the stress. I don't mind paying for things but I like to know what I'm paying for. Why should the landlady pay for the reductions they made.- was Breckon and Breckons bad management. My complaint was more about getting a transparent and honest breakdown of charges rather than gestures of good will or being let off. It's about fairness and integrity but I don't think Breckon and Breckon understood this. Non of the queries I mentioned above were addressed. One quote as an example of the rudeness I encountered was. ' look if I've told you once I've told you three times.' I think the problem is endemic.

Ignore this Estate Agent and do NOT do business with these people. Very disrespectful and untrustworthy.

The worst letting agent I have ever come across, really ever so poor shall not be recommending the bloody service or indeed using them again awful. They only try to make money of someone's misery of finding urgent accommodation or moving houses.

Do not do business with these people. Untrustworthy, sleazy and disrespectful. If I could, I’d give 0 stars. We were looking for our first home. We found a lovely cottage but after placing an offer, we got that rejected. We moved on and continued with our search. It was a month later when they contacted us again, saying that the other buyer was “crazy and unreliable”. They would call you late Friday afternoon and would refuse to write anything down in an email. Non-the-less, we looked through the poor communication and unprofessional behaviour, as we wanted the house. Little did we know, that the vendor will soon also be called “crazy and unreliable”. Despite twice daily calls for three weeks straight, we felt that we were the middle man between the agent and vendor plus the estate agent’s psychotherapist. Eventually, we had to pull out of the purchase as frankly we got fed up with such treatment. I know there are some positive reviews here, but you wonder what these people are saying about you behind your back.

The property I am renting is riddled with black mould and damp and Breckon and Breckon will not help me, I first reported it 9 months ago and have had to chase them up so much since and they’ve still not sorted it. Completely non-existent property management. They are so slow moving it’s unbelievable, you have to chase them and remind them ten times before they do anything, it takes them weeks to do it, and they have left me living in an extremely mouldy damp flat with a small child putting our health at risk for months on end! I would not recommend unfortunately they clearly don’t care about their tenants health.