I had the pleasure to have dealings with Sales Progressors firstly Sharon Clark and laterly Sam Shenton. What a credit these two are to Richard James. Always upbeat, cheerful, ready to act immediately with any concerns, while always keeping you in touch with developments as they happen. If I were running a Sales Team today I would snap these two up like a shot!PositiveResponsiveness, Quality, Professionalism

Alanah at Richard James was very professional, efficient and friendly when dealing with my recent property purchase search and viewings. Her follow up communication was prompt and clear and although I did not complete a purchase at this time I have no hesitation in recommending Alanah and Richard James Estate Agents.PositiveResponsiveness, Professionalism

Excellent service from Richard James at their Stratton office. From the first meeting with Mark, through to Alana doing the viewings and the other guys involved we were kept informed al of the way. Special mention for Sharon who was the "progress chaser" for Richard James, constantly in touch and doing her best to bring the sale to a swift conclusion - even if she did decided to go on holiday just before contracts were exchanged and completion went through!! Thoroughly recommend this team!PositiveResponsiveness, Professionalism

Happy with team... from 1st visit, to receiving phone calls from the Post Sales team. Communication could be improved on by login details of phone calls and visits. Thank you for selling my house.

The Richard James team did a great job managing the sale of our property while we were overseas throughout the whole process. Very professional and informative of the events as occurred. Thank you all very much.

In February Georgia at Richard James contacted me to advise they had someone interested in our type of property and would we be interested in relisting. This came of the back of a couple of previous attempts of selling our property but for whatever reason was unable to do so. The people that viewed our house put an offer straight after viewing it and we accepted. We then went into the market looking for a property to purchase. Mark Stacey is the branch manager and i remember dealing with Mark previously. Mark assisted and supported where he could - we didnt take long to find a property and eventually had offer accepted in March. Three days before simultaneous echange and completion, our seller pulled out. We have since found a rental so we can proceed with selling our property. I felt i had to highlight some rather excellent service i've received from Mark. Mark has single handedly dealt with our sale and has been a real shining light in what has been a stressful few months for my family and i. Mark has constantly sent me details about prospective properties RJ will be marketing, he's always been on the end of a phone even if it was just a chat about how we were felling, he was checking in on us and that's what sets him apart from most. He cares about his clients, i cant stress that enough. Mark has, just as an example, spoken to me at 7pm on a Saturday night and also most week nights aswell, outside of his normal working hours, because he cares. He's made me feel like he cant do enough for me, and this was highlighted by Mark doing something that was innovative and original which really impressed on me how much he values his customers. Mark decided that he would post an instagram story for us on his own instagram and shared with RJ's instagram account. In this story, he told what had happened to us, how it happened and appealed for all of his followers for help in sharing this story. He knows what we are after in terms of our next home and in his video on instagram he appealed directly for people that were selling or were thinking of selling and gave a couple of the criteria we're looking in for our next home. He asked the audience to get in touch if they felt they could help. This was over and above what i would expect of an estate agent. If we buy in next few months, i owe Mark a drink and i would love to be able to celebrate the purchase of a new home with Mark (socially distanced ofcourse). He would have earnt that drink for sure. So if you're thinking about buying or selling a property, get in touch with Mark or any of his wonderful colleagues (Georgia, Allanah, Anthony - all amazing people) and what you'll get is a supreme customer service, constant comms from them and you'll realise you will be valued by RJ. Mark, thank you for all the calls, the messages, the ideas, the support, the care and more importantly thanking you for being there for us when our dream house collpased. Thank you for posting our story on your own instagram trying to get it out there that we need some help, you've been absolutely amazing. You really are an asset to RJ and they should be extremely proud to have you on their books. Lets hope we are celebrating a new purchase in coming months. I cant recommend RJ enough.

Honestly, the best service I have received from agents. Tracey in particular was amazing with us and really took the time to understand our wants and dislikes. We were never spammed with a list of properties but rather a carefully selected list, highlighting her attention to detail and customer focus. Her knowledge of Swindon was outstanding, whether it be the local shops, schools, entertainment or transport. Living in London it was not always easy getting the time to set up viewings but Tracey and the team were as flexible and understanding of this as they could be. She would also assist out of hours and on her days off, which really shows the above and beyond type of care she delivers. Will definitely bring any future business here.

The best estate agency in Swindon I believe. Responsive, professional and well priced but they also deliver results, quickly. Anthony and Sharon have been fantastic but I suspect the whole team operate at a similar level to consistently …

Richard James were very responsive with the initial listing and advertisement of my house, publishing quickly and generating mass interest. A buyer was found quickly. Following this their sales progression team kept me up to date with …