Be careful they represent both sides! I paid for a premium service and got anything but. The tenants they found trashed the property their own estimation £1,700 worth of damage. I had to chase at every stage to get them to act, they deducted fees without agreement and communication was poor, taking ages for a reply, and they keep you rent for almost a week before handing it on to you. Appalling practice. Then as they try and negotiate to keep the tenants I find out they were representing the tenants in a sale! The very meaning of conflict of interest! I have tried to raise a complaint and get met with defensiveness. Only recourse I now have is to go to the ombudsman. They have had the full deposit return and report from the TDS since 31st July and here we are almost in September and I still don’t have my deposit to cover the damage, they have not progressed the complaint and they want to charge me for the check out inventory that they hid from costs in the agreement. Truly living up to the reputation of Estate Agents. Rent yourself and just have a good solicitor draw up your agreements, their service offers literally nothing of added value.